We assure your satisfaction with all OfflineBD platforms. In the event of receiving a damaged, defective, or incorrect item, we will promptly provide a replacement or issue a full refund upon return of the product. Rest assured, no extra shipping fees will be charged for replacing such shipments.
If you receive a damaged, defective or wrong product, please return it to OfflineBD and we’ll arrange for a replacement provided that meets the following conditions:
- If any defect is discovered (damaged/defective/wrong product) upon opening the package, please promptly notify the Facebook Page Inbox or contact the hotline at 013-24 71 73 73. Kindly include a picture/video proof for reference.
- The Customer Management Department upon consultation with the management will change/ replace the product or adjust the payment. The complaint will be valid for 3 days from the day the product has been received. For any electronics item, you will have 15 days’ replacement guarantee from the product receiving date, for any defective/ non-functioning item.
- Used/ Swatched or liquid/ semi-liquid product will not be considered for exchange or refund.
- Products once purchased will not be exchanged or returned if buyer changes his/her purchase decision/ mind, and/ or does not like the smell, texture, color, design or/ and the product.
- The Return Policy will not be valid after the seal is broken or if the product does not suit you.
- If you mistakenly order a wrong product, we may exchange it upon payment of returning and resending costs. However, arrangement of this special exchange depends on the product type and risk involved in the exchange process and also on Management discretion.
- Original Invoice, Our Box, Intact/ Undamaged Product Packaging Box (where applicable) must be returned along with the product.
How to send your product back to us? How much will it cost you?
- Our Customer Service will arrange for pick-up of the product from your address, free of delivery charge (*Conditions applied). If you live outside Dhaka, please send your product by Sundarban Courier Service. If your return claim is validated, we will reimburse your courier charge.
- If we find your claim is not valid regarding the product, then you have to accept the same Product and have to bear the return and resending expenses.
For any support: Hotline 013-24 71 73 73; E-mail: [email protected]